FAQ

FREQUENTLY ASKED QUESTIONS

Q. Why do orders take up to 6 weeks to dispatch?
A. Orders may need up to 6 weeks to dispatch due to the high standard of our prints requiring a longer production time and high demand at various times.
 
Q. If I wanted a lesser quality product can I get it faster?
A. This is not a service we offer as we only provide our customers with high quality products and we wish to maintain a uniformity of quality across all our range.
 
Q. Do you ship outside Australia?
A. Yes, we ship all over the world! If you have a bulk order, please contact us as we may be able to help with a more suitable shipping option.
 
Q. Can you do an item in another scale?
A. Yes. Please contact us with the details of the item and scale you require, and we will get back to you with price for the scale adjusted item.
 
Q. If I have my own STL file, can you print it?
A. Yes, we will confirm the printing fee and invoice you if you wish to proceed.
 
Q. Which glue do I need to use?
A. You can use normal hobby plastic glue or superglue.
 
Q. Do I need to clean/wash the products before painting?
A. No, they are ready to prime and paint.
 
Q. How much is shipping in Australia?
A. $10 Flat rate or Free on orders over $180.
 
Q. Do you allow picked up?
A. Yes. We are based in Southern River (Perth, Western Australia) and pick up can be arranged when your product is ready.

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